Choose collection country, return country, storage dates, and storage items - you can change everything later for free.

Order 1 or 2 more boxes than you need - we don't charge storage for boxes you don't confirm. Unused boxes are £2.88 each and you should recycle or keep them.

Choose from premium collection from your doorstep, or Drop Off and get 5% off.

Provide a return address in or outside your city safe in the knowledge that relocation outside your city is free.

Provide a delivery address and preferred delivery date for any free boxes you order. 99% of free box deliveries are on time.

Up to GBP 150 per box cover for loss in transit is free.

Track delivery of any free boxes you've requested online using your tracking link.

When they arrive, pack your boxes and confirm the final number of boxes/suitcases by 6pm the day before collection.

Collection labels are available for download online the day before collection. If you need them sooner, just let us know.

Print and securely attach your collections labels to your boxes/suitcases.

Remember, read the warnings about different kinds of collection addresses carefully. For example, at university accommodation, we can only collect at your staffed ground floor reception.

Track your collection online using your tracking link.

Collection time window estimates are available dependent upon area.

We automatically collect your remaining weekly/monthly storage payments over your storage period starting after your things arrive into storage.

Change your return address and date as many times as you like for free.

Don't forget to login and explicitly book your return from storage at least a week in advance. This applies even if you already set the return date and address.

If you need to have your storage returned outside your city, that's fine. We don't charge extra for storage relocation outside your city.

Track your return delivery online using your tracking link.